SwitchThink AI Assist
AI-powered virtual assistant solutions for phone and digital chat
Conversational AI Tools built for KeyStone Credit Unions
Technology should enhance – not complicate—the credit union experience. That’s why we’ve partnered with boost.ai, a global leader in enterprise conversational AI solutions, to power SwitchThink AI Assist. With an advanced conversational AI tool that understands context, intent, and the nuances of credit union operations, AI Assist helps deepen relationships while easing the load on your frontline staff.
SwitchThink AI Assist is powered by Boost.ai, a recognized leader in Conversational AI solutions for contact centers automating 130+ million conversations worldwide.
Increase Member Satisfaction While Improving Operational Efficiencies
Deliver more than just answers—create lasting member engagement. AI Assist enables your credit union to deliver around-the-clock support with intelligent, AI-powered conversations. From answering frequently asked questions to performing common transactions, conversational AI solutions can create a real bottom line impact.
By deploying a virtual assistant in front of your human call center teams, you can:
- Reduce agent call & text volumes
- Resolve easier questions & transactions with no hold time
- Reduce member wait times
- Give agent’s more time to help members with complex needs
Maximize Accuracy, Minimize Risk: A Hybrid Approach to Generative AI
- Guides your virtual assistant toward desired responses based on knowledge and data sets defined by you.
- Guardrails manage and mitigate risks associated with traditional Generative AI tools, ensuring controlled and secure behavior.
- Maintains full control in high-stakes interactions by instructing your virtual assistant on when to switch from generative to pre-defined responses and when to escalate to human agents.
- Provides full auditability of all Generative AI interactions.
Why Credit Unions Choose Us
Pairing boost.ai technology with SwitchThink’s Conversational AI designers and KeyStone experts delivers you a pre-packaged, fully managed solution built just for KeyStone credit unions.
SwitchThink’s team of credit union experts will:
Get you implemented more quickly
Eliminate your need to hire and retain AI-savvy resources to maintain your virtual assistant
Avoid incremental fees or responsibilities connecting to your KeyStone core
Provide a more cost-efficient approach to achieving your desired ROI