Services

Leverage our expertise and world-class infrastructure to achieve your goals more quickly.

SwitchThink offers a complete suite of services to complement KeyStone, extend its capabilities, and maximize the value, efficiency, and satisfaction you can achieve.

KeyStone Cloud Solutions

Our highly secure and reliable KeyStone cloud hosting solutions will maximize the results you can achieve from your KeyStone platform. We are experts in KeyStone operational best practices and development; cyber security; project management; networking; business intelligence; engineering; and architecture. And our cloud solutions are delivered from two geographically distant, PCI-compliant data centers that are built to Tier 3 standards and guarantee 100% availability for power and cooling as well as federal grade security.

Choose from 2 hosting packages to get the right mix of support for your needs:

KeyStone Managed Services

Our full-service solution includes everything you need to run the KeyStone platform. From building your virtualized production environment with full disaster recovery to managing your daily core-system processing and change control procedures, our operations experts will optimize your infrastructure and processes to ensure that your credit union receives the security, accuracy, compliance, and high-availability your members deserve.

KeyStone Managed Services include:

Virtualized production environment
Redundant, reliable high-speed connectivity between production & replication sites
Ready bandwidth, rapidly scalable
KeyStone application & third-party interface hosting
KeyStone application monitoring & support
Data center security management
Environment management
Job monitoring & execution
KeyStone software updates & scheduled maintenance
KeyStone backups & replication with high-availability disaster recovery
AIXDB2 maintenance & upgrades
Availability reports
Annual disaster recovery test

KeyStone Infrastructure Services

Develop, run, and manage your applications without the hassle of building and maintaining the necessary infrastructure. Our infrastructure experts will deliver a completely virtualized production environment designed especially for you, while your team maintains control over all core-system processing and application management.

Infrastructure Services include:

Hardware, operating system, storage, database
Network connectivity
Level 2 Help Desk
Capacity and availability monitoring
Ready bandwidth / rapidly scalable
High-availability disaster recovery

Enterprise Cloud Solutions

SwitchThink Solutions is about more than core. SwitchThink offers cloud solutions for all your mission-critical applications – delivering you an enterprise solution that is strides ahead of the market. Solutions are delivered from the same world-class data centers as our KeyStone Cloud Solutions, allowing you to host your KeyStone platform right alongside your other business applications for optimal efficiency.

We deliver a higher ROI than public cloud options & get you there faster. What makes the SwitchThink Cloud ideal for your enterprise applications?

Meets credit union compliance & security needs “out of the box”
Frees up your IT team to work on higher value projects
Saves money & provides straight-forward, easy-to-budget pricing
Improves your protection from disasters, outages, & ransomware attacks
Delivers superior availability, security, compliance, & performance
Receives the same protections & service levels as your KeyStone core environment
No tools to learn or specialized staff to hire/train

Applications commonly migrated to the SwitchThink Cloud include:

Email
Analytics
File Share
Finance & Accounting
Cash flow management
Compliance
Check printing

Disaster Recovery Solutions

Leverage our infrastructure, processes, and operational know-how to quickly deploy a Disaster-Recovery-as-Service solution for replication of your KeyStone core and other mission-critical applications. Our Disaster-Recovery-as-Service solution provides you with a secure and private infrastructure in the SwitchThink Cloud as well as Zerto licensing to replicate your selected applications to the SwitchThink Cloud with ease.

Solution benefits include:

Meets credit union compliance needs “out of the box”
Delivers superior data security
Improves your protection from disasters, outages, & ransomware attacks
Allows you to routinely test recovery of systems
Frees up your IT team to work on higher value projects
Saves money & provides straight-forward, easy-to-budget pricing
No skillsets or bandwidth required to build, configure, or maintain

Best of all, SwitchThink’s deep domain expertise in KeyStone means you can have your KeyStone core and other mission critical applications supported alongside one another to reduce complexity.

Anywhere Solutions Suite

Built for credit unions by credit union experts. The SwitchThink Anywhere Solutions Suite applies real-world behavioral insights to its application development to deliver an intuitive, streamlined and elegant digital member experience that is optimized for successful completion of the new account opening and loan application process. The Anywhere Solutons Suite is seamlessly integrated with KeyStone's core platform and provides robust security in a highly secure data center enviornment.

OpenAnywhere

OpenAnywhere is our modern, easy-to-use online account opening tool that is integrated tightly with KeyStone. OpenAnywhere collects member information, qualifies them early in the process, and guides them all the way through to account funding. It can be fully branded for your credit union and is the perfect digital onramp for your deposit products, including checking, savings, money markets and more.

ApplyAnywhere

ApplyAnywhere is our online loan application tool that is seamlessly integrated with KeyStone's Loan Origination System. ApplyAnywhere is the ideal digital onramp solution for your lending products including auto loans and refinances, HELOCs, personal loans and personal lines of credit.

Increase member adoption of online applications
Secure and protected environment to minimize credit union and member risk
Consistent feel and experience across all Anywhere Solutions, branded to the credit union
Ongoing enhancements and monitoring of each solution
Members only need to enter information once, and it doesn't require more information than necessary
Functionality to invite individuals that left without completion, to pick up where they left off.

Conversion Support Services

SwitchThink draws on its extensive experience to support your team’s work effort before, during or after conversion so you can more rapidly achieve your desired business results. Our areas of expertise include:

Pre-conversion discovery
Data clean-up
Reporting requirements
Creation of test cases and assistance managing testing efforts
Issue remediation
Process optimization
Project Management

Development & Consulting Services

Our professional services team can help you take full advantage of the KeyStone platform's transformational possibilities. From conversion consulting to ongoing development, our experts work collaboratively with you to define your needs and achieve the results you desire. Services include:

Custom script and workflow development
Packaged web applications (e.g., online account opening and dispute management)
Forms and report development
Third-party systems interface development
Conversion and infrastructure consulting
And much more

Executive Advisory Services

Our expert advisors have dedicated their careers to developing and delivering technology and business solutions for the Fintech industry. Working hand-in-hand with your organization as an extension of your executive team, they apply their leadership experience and real-world intelligence to deliver insights and results that make a difference.

Practice Areas include:

Change Management
Strategy & Planning
Brand Development
Start-Ups
Technology Alignment & Selection
Enterprise Program Management